Disabled Facilities at Faro Airport

There is full assistance for passengers with reduced mobility at Faro International Airport; the service which is called My Way is there to assist those requiring help from their seat in the aircraft right through up to a nominated location in the arrivals area. In order to receive this assistance, the passenger’s airline carrier or agent must notify the airport in advance, the minimum time required is up to 48 hours from the scheduled time of the flight.

Eligibility for My Way Service: Any passenger with a disability or reduced mobility travelling to or stopping at any airport within the territory in which the treaty exists.

Booking My Way Service: Booking must be done up to 48 hours before the journey; this can be done by the passenger’s travel agent or airline carrier.

Using the Service for Boarding: There is a nominated and well signed prominent location at the airport where a passenger who requires assistance should report to, there, there’s a phone for passengers to inform the My Way team that they are there, a member of the team will then arrive to assist the passenger with their requirements, passengers are entitled to assistance with their personal needs, luggage, security and up to boarding the plane and taking a seat in the aircraft, this is the point in which the passenger becomes the responsibility of the crew.

Using the Service for Arrivals: The passenger’s air carrier or their agent should inform the airport when this service is required. Passengers will receive assistance from their seat in the aircraft up to a point of arrivals. Passengers will receive assistance with their luggage as well as through security.

Members of the My Way team are easily identifiable as they have sleeveless jackets with the My Way pictogram.