As a means to ensure inclusive facilities for all passengers at Faro International Airport, passengers with disabilities or reduced mobility have access to the airport’s free MyWay service.
MyWay is designed to assist all those requiring help – from their on-board seat right through to the Arrivals Hall, and vice versa, as needed.
MyWay assistance has been established in accordance with European Union regulations, to provide comprehensive help by means of mechanical equipment including wheelchairs, escalators, travelators (moving walkways) and lifts, as well as appropriate escorting and support through the airport.
All members of the MyWay team are skilled professionals – and approachable, friendly and caring individuals.
Team members are easily identifiable by their sleeveless jackets emblazoned with the MyWay logo.
In order to benefit from MyWay, you need to book the service at least 48 hours in advance of the scheduled departure/arrival time of your flight, via your airline or travel agent.
When you arrive at the airport, you will see clearly marked MyWay telephone points to call for service assistance.
A member of the MyWay team will arrive shortly to provide personal and luggage assistance at check-in, security and passport control, and all the way to boarding the aircraft.
When your flight arrives at FAO, the airport will have been notified of your arrival and a member of the MyWay team will be on hand to help you disembark, and provide personal and luggage assistance through Customs and Baggage Reclaim all the way to the Arrivals Hall.
Guide dogs are allowed inside the terminal building, but you should make sure that your airline has been notified and has confirmed that guide dogs are allowed on board the aircraft.
As you would expect, there are designated disabled car parking spaces, as well as accessible lifts and toilets for people with disabilities or reduced mobility, throughout Faro Airport.