Passenger Services at Faro Airport
Faro International Airport has a wide variety of services available to cater for the needs of all visitors and travellers.
Open throughout the day and clearly signposted in both Portuguese and English, these services comprise…
Money Matters
Banking:
On the first floor before security, Banco Santander Trotta has an automatic service point where customers can perform all simple operations (Tel. +351 289 896 460).
Bureau de Change:
Unicambio currency exchange, tax refund and money transfer services can be found before security on the first floor, open from 7am-11pm (Tel. +351 962 017 520). A safe and complementary money alternative is the Cash4Travel Card.
VAT Refunds
Residents from outside the European Union can obtain a refund for VAT paid on purchases in Portugal, or anywhere in the EU, for products that are taken back home. Request the tax free regime at stores and, on the day of departure, apply for your refund at the airport.
Tax free shopping can be processed by Global Blue in the Duty Free Store, or by Premier Tax Free in the Unicambio Office in the Arrivals Hall.
Drop Boxes for collection of forms are available in the restricted area of departures.
Communications
Wi-Fi and Internet: Wi-Fi is accessible for free throughout the terminal building. Log into the “VINCI Airports Wi-Fi” network via a simple online registration process for unlimited access.
Customer Support is available in English every day from 7am to 7pm: Tel. 707 502 267 (local charged call).
Living Spot: An internet hotspot is available in the Departure Lounge where you can work online, charge your mobile device and check for flight information on live monitors. Open from 6am to midnight.
Postal Services: A CTT post office service is located next to the security checkpoint, including a stamp vending machine and post box.
Luggage
Porters and Trolleys: For your convenience, luggage trolleys are available for free, and can be found outside the terminal building, in the Departures Lounge, at Baggage Claim and in the car parks.
For help with carrying your luggage, porter services are available from 6am to midnight, booked by appointment up to 48 hours in advance (info_faro@ana.pt).
Luggage Deposit: A 24-hour locker service to store bags and suitcases is available outside the terminal building, near Car Park P5.
Safe Bag: To protect your luggage, the Safe Bag service is available from 5am to 5pm Monday-Friday and 5am to 6pm Saturday-Sunday (shop@safe-bag.com).
Hand Baggage: There are maximum weight and size restrictions with hand luggage, so you should check with your airline to find out which apply to your trip.
Items that are not allowed in hand luggage, apart from the obvious such as firearms, knives or anything else that could be regarded as a weapon, can be found here.
If you need to take medication on your journey, make sure you have the necessary dosage for the duration. When carrying medical utensils such as syringes for diabetics, measurement apparatus, etc., it is advisable to inform your airline beforehand, so they can inform you what procedure to follow. In all these cases, it is recommended that you have a medical prescription, certificate or other relevant document in order to facilitate the security screening.
There are restrictions on liquids in hand luggage. More information here.
Lost Luggage and Items
If you have lost an item or a piece of baggage, or it has been lost by your airline, visit the baggage claim area first. If your item is not there contact the airline handling agents.
Portway: Located in the bagggage claim area
Tel: +351 289 889 407
Email: lostfound.fao@portway.pt
Website: www.portway.pt
Groundforce: Located in the public area
Tel: +351 289 800 800
Email: suppax.fao@groundforce.pt
Website: www.groundforce.pt
GroundLink: Located in the the public area
Tel: +351 289 800 773
Email: faolostfound@groundlink.pt
Website: www.groundlink.com
If found in any of the public areas it will be delivered to the PSP (Police) counter: Tel. +351 289 800 688 or visit their website: http://www.psp.pt
Comfort
Fast Track: If you want to avoid queues and hasten your passage through the security checkpoint, a Fast Track priority channel service is available via your airline.
VIP Lounge: All passengers are welcome at the CIP (or VIP) Lounge. The price per person is €30 (VAT included) and €15 (VAT included) per child (ages three to 12). There are computers with internet connection, in addition to free internet exclusively for your own devices.
Premium refreshments are provided, plus TV and a range of international newspapers and magazines.
Open 6am-11.30pm. Email faro.lounge@ana.pt or Tel. +351 289 800 800 (ext. 61069) for details.
First Aid: The Portuguese Red Cross operates a first aid station at Faro Airport terminal for medical assistance in the case of emergencies; and, for more severe cases, a permanent ambulance for immediate evacuation to the hospital.
Travelling with Pets
When travelling to or from the UK be aware that pets will not be allowed to accompany you in the cabin unless they are a guide dog – or, in some cases, small pets. Otherwise, they will need to go in the hold.
Certain airports and airlines in the UK allow the transport of pets providing pet passports and rabies documents are up to date. It is always advisable to check with the airline when booking flights.
You can also find official information here on the UK Gov website here.
Tourist Information
For your convenience, the Turismo de Portugal tourist information desk in the public area of the terminal building is open 8am to 11pm for local enquiries.
For phone enquiries, Tel. +351 289 818 582
Tour Operators
The following tour operators have Welcome Desks in the Arrivals Hall at Faro Airport (open 7am-11pm):
- Algarve Tours Tel. +351 289 818 566
- Best Transfer Tel. +351 289 000 640
- BUZZ Tel. +351 211 147 160
- Escudo Tours
- Greenbus
- MTS Mediterranean Travel Services
- On Pro Travel Solutions
- Top Atlantico
- TUI Portugal