Passenger Services at Faro Airport
Faro International Airport has a wide variety of services available to cater for the needs of all visitors and travellers.
Open throughout the day and clearly signposted in both Portuguese and English, they comprise:
There is a branch of Banco Santander Trotta in the public area (open 8am-12noon and 1-3pm). ATM cashpoints can be found in the public Arrivals Lounge and in the Departure Lounge.
Bureau de Change: Unicambio currency exchange services can be found in the Arrivals Hall and Departure Lounge. Both are open from 8am-10pm.
Use their pre-order service to pre-order your foreign currency and have it ready for collection at the airport.
If you need to call them, the phone number is 00351 96 201 75 20.
For residents from outside the European Union, VAT paid on purchases in Portugal or anywhere in the EU that are taken back home may be claimed back on the day of purchase.
For VAT or IVA refunds, visit the Global Refund Portugal Desk in the public Arrivals Lounge (open 7am-11pm).
WiFi and Internet: WiFi is freely accessible throughout the terminal building. Log into the VINCI Airports WiFi network via a simple online registration process for unlimited access.
For customer support in English please call 707 502 267.
Living Spot: An internet hotspot in the Departure Lounge where you can work online, charge your mobile device and check for flight information on live monitors.
Postal Services: There is a CTT Post Office located in the general public area. Open Monday-Friday 9am-7.30pm, Weekends and holidays 9am-12.30pm
Porters and Trolleys: For your convenience, luggage trolleys are freely available and can be found outside the terminal building, in the Departures Lounge, at Baggage Claim and in the car parks.
For help with carrying your luggage, porter services are available by appointment, booked up to 48 hours in advance (tel. +351 289 800 800).
Please note that only cash payments are accepted.
Luggage Deposit: A locker service to store bags and suitcases is available outside the terminal building, near Car Park P5. Open 9am-1pm.
Hand Baggage: Just travelling with hand luggage be aware of the maximum dimensions for a carry-on bag are 9 inches x 14 inches x 22 inches (22 cm x 35 cm x 56 cm), including handles and wheels.
Items that are not allowed in hand luggage apart from the obvious like firearms, knives or anything else that could be regarded as a weapon can be found here.
If you need to take medication on your journey, make sure you have the necessary dosage for the duration of your journey, along with a prescription as proof.
Carrying medical utensils such as (syringes for diabetics, measurement apparatus, etc.), you must inform your airline beforehand, they will inform you what procedure to follow.
If the medical equipment is classed as a prohibited hand luggage item (for example, needles) it will be allowed as long as its necessity of use is verified at the security checkpoint.
There are restrictions on liquids in hand luggage, more information here.
LOST LUGGAGE & ITEMS
If you have lost an item or a piece of baggage, or if it has been lost by your airline, visit the baggage claim area first, if your item is not there contact the airline handlers.
If found in any of the public areas it will be delivered to the Police: Tel +351 289 800 688 or visit their website: http://www.psp.pt
Fast Track: If you wish to avoid the queues and speed up your way through security control, you can purchase a Fast Track voucher via the airport’s free ANA smartphone app for €9.00 per person.
Simply show your voucher at the entrance to the restricted area after check-in and use the fast track channel.
VIP Lounge: For a superior experiences in the Departures Lounge, why not check into the premium Lounge Faro? For around €30 per person for a maximum stay of 3 hours, you’ll have access to computers with internet connection, in addition to free internet for your own devices.
There’s a choice of premium refreshments and a range of international newspapers, magazines and TV.
Relax in the air conditioned privacy of Lounge Faro while you while you wait for your flight to be ready for boarding.
Open 6am-11.30pm. Email firstname.lastname@example.org or call +351 289 800 800 (ext. 61069) for details.
First Aid: The Portuguese Red Cross operates a first aid station at Faro Airport terminal for medical assistance and in case of emergencies.
TRAVELLING WITH PETS
Travelling to or from the UK be aware that no pets will be allowed to travel in the cabin with you unless they are a guide dog, all will need to go in the hold. Certain airports and airlines in the UK will allow the transport of pets providing pet passport and rabies are up to date, please check with airline when booking flights.
You can find official information here on the UK Gov website here.
Tourist Desk: For your convenience, the Turismo de Portugal tourist information desk in the public area of the terminal building is open 8am-11pm for all your local enquiries.
For phone enquiries, please call +351 289 818 582.
The following tour operators have Welcome Desks in the Arrivals Hall at Faro Airport (open 7am-11pm):
- Algarve Tours tel. +351 289 818 566
- Best Transfer tel. +351 289 800 784
- Top Atlantico tel. +351 289 818 552
- TUI Portugal tel. +351 289 818 591
- Escudo Tours
- MTS Mediterranean Travel Services
- On Pro Travel Solutions