EasyJet has introduced a series of new summer initiatives for customers, including expanding its twilight baggage drop service to Glasgow. Passengers leaving on early morning flights have the option of dropping their bags off the evening before at London Gatwick, Bristol, Manchester, Edinburgh, Berlin, Amsterdam and now Glasgow.
At Glasgow airport, the service is available to all customers on early morning flights departing before 8.30 am – which, according to the airline, represents over one-quarter of all flights from the airport – and bags can be dropped off between 4 pm and 9 pm the day before they fly.
The airline has also initiated a range of summer travel customer initiatives to help families flying with the airline during the school holidays, including a family hotline, a new WhatsApp channel and extended customer service opening hours.
Noting that more than 12 million customers plan to travel with EasyJet over the summer, flying to over 135 destinations in 35 countries across Europe, northern Africa and the Middle East, the airline said customers can manage their bookings quickly and easily online via the EasyJet website and via the app, while customers who want to speak to someone can do so “quickly and easily” through its customer contact centres.
“Having opened its new call centre in Milan last year with 350 extra call centre staff, EasyJet has continued to boost resources with a 20 per cent increase since 2019, including a 30 per cent increase in resources for its dedicated hotline for passengers requiring special assistance when they fly.”
EasyJet also has launched its dedicated family hotline for families with children under 12 years of age. “This provides dedicated support from customer service team members who have expertise in assisting families, for any enquiries about their trip.”
Ali Gayward, EasyJet’s UK country manager, said the airline was always looking for new ways to make travel as easy as possible. “As families look forward to jetting off on their summer holidays, we’ve put in place some extra support over this busy period, extending our customer service hours and providing dedicated customer service support and adding more people to our customer service team. We are ensuring our customers have the support they need when they travel with us this summer, for a quicker and easier journey.”
In July, EasyJet launched a summer onboard collection to help raise funds for UNICEF’s education appeal.